Izzy and Ivy Return Policy
At Izzy and Ivy Boutique, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!
Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our team as soon as possible so we can get that mishap sorted out for you!
Here is a simple run-down of the rules and procedures for returns:
Items can be returned for store credit only. Store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will then enter this code at checkout of your next purchase.
All returns must be received within 30 days* of the date that we ship out your order.
Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you.
Returned items must remain un-washed and unworn.
Shipping is non-refundable, unless there was an error on our end.
Please allow our team 5-7 business days to process your return once it is received.
Any goodies you purchased must be returned within 30 days of shipping and all items are only eligible for store credit.
Shipping Rate for Exchanges:
Ground — $5 flat rate
2nd Day — $21 flat rate
Overnight – $34 flat rate
Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The Izzy and Ivy Team always packs and ships orders fast! Once they initially process your order (usually within 2-4 hours), we will be unable to make any changes to your order.
Please email firstname.lastname@example.org for any questions or concerns.